Fitness & GymRiyadhApr 2026
How Titanium Elite hit 92% membership renewal retention
A Riyadh gym was losing members to lapsed renewals and no-shows. We automated renewal reminders, membership follow-up, and re-engagement for inactive members — lifting retention to 92%.
Titanium Elite Gym
92%
renewal retention
−65%
no-show rate
+31%
reactivated members
The challenge
Titanium Elite had no renewal reminder system — members let subscriptions lapse because no one reminded them. Inactive members (60+ days) were never re-engaged, and class no-shows wasted trainer time.
Our solution
We deployed automated renewal reminders (7 days + 2 days before expiry), class booking with WhatsApp reminders, a re-engagement campaign for members inactive 60+ days, and Mada/Apple Pay payment links sent in WhatsApp for instant renewal.
The results
- Renewal retention reached 92% — up from 64%
- Class no-show rate fell 65% with WhatsApp reminders
- 31% of inactive members reactivated within 60 days
- Renewal revenue up 28% with one-tap Mada/Apple Pay links
- Front-desk renewal calls eliminated
No-show rate dropped by 65% with the WhatsApp reminder sequences. Renewal reminders run automatically every month without my team lifting a finger.
A
Turki Al-Dosari
Fitness Center Owner
Services delivered
- Automated renewal reminders (7d + 2d)
- Class booking + WhatsApp reminders
- Inactive member re-engagement
- Mada/Apple Pay WhatsApp payment links
- No-show follow-up
- Membership review requests
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