How Dar Health filled 340+ extra monthly bookings with WhatsApp automation
A busy Riyadh polyclinic was losing 5–6 calls a day during peak hours. We deployed a bilingual website, 24/7 online booking, and WhatsApp missed-call text-back — recovering lost patients in 10 days.
monthly bookings
missed-call loss
Google rating
The challenge
Dar Health's reception line was jammed during peak hours. Patients who couldn't get through hung up and called the competitor next door. Paper booking led to double-booked slots, and happy patients were never asked for a Google review. The clinic had no website patients could find on Google.
Our solution
In 10 days we deployed a bilingual mobile-first website with online booking, a WhatsApp AI assistant for FAQs and working hours, missed-call text-back, and automated post-visit review requests. We connected the calendar to WhatsApp so every booking sent an instant confirmation and reminders 24h and 2h before the appointment.
The results
- 340+ extra appointments booked in the first month
- Missed-call losses dropped 68% — every call now gets an instant reply
- Google rating climbed from 4.2 to 4.9 with 47 new reviews in 60 days
- Reception calls down 40% — patients self-book online 24/7
- No-show rate fell from 22% to 7%
We were missing 5–6 calls a day. Now every missed call gets an instant reply and we've booked 340+ extra appointments in the first month.
Services delivered
- Bilingual mobile-first website
- 24/7 online booking calendar
- WhatsApp AI assistant (FAQs)
- Missed-call text-back
- Post-visit review requests
- Appointment reminders (24h + 2h)
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